Returns and refunds

Last updated: June 9, 2026

All sales are final

Due to the nature of our products, we do not accept returns once an order has shipped. Materials that leave our control cannot be resold.

Exceptions

We offer a replacement or refund only in the following cases:

• You received an incorrect product.
• The product arrived damaged in transit.
• The carrier confirmed the package as lost.

How to report a problem

Write to us at Vnueva080@gmail.com within 48 hours of delivery, including your order number and photos of the product and packaging. Reports received after that window cannot be processed.

Refunds

Approved refunds are issued to the original payment method within 5 to 10 business days after approval.

Cancellations

You may cancel your order at no cost as long as it has not yet been processed for shipping. Write to us as soon as possible at Vnueva080@gmail.com.

For details about how your order ships, see our shipping policy.